SEVERELY FLAWED!!

I’m giving this app only 1 star because the only part of it I can use is the schedules, and I suppose that’s worth a star. I really wanted to be able to use this to buy tickets, but the app will not accept my email address because there’s a dash/hyphen in it. No, not some wacky character—just a standard dash, which can be found on any keyboard, even the one on this app!!! When I was having trouble entering my email, I reached out to the customer “service” email and some nameless person confirmed that the app will not accept an email with a dash. No apologies, no timeframe for when it might be fixed, nothing. I was told that if I wanted to use the app, I would need to use another email. I already have a valid email address, as evidenced by the fact that I received the T’s response via that email address! But no, I will need to open/manage a new email account in order to use the app. Exactly the level of service I would expect from the MBTA.

Penny Murray about MBTA mTicket