Mean-spirited User Experience that only a monopoly could produce!

The app certainly makes buying train fare easy, though it has one horrible bug, one annoying bug, and miserable User Experience. I honestly think the developers do not value the customers’ experience and time - or worse - they might even enjoy making customer’s lives difficult.

One maddening bug is that the app won’t recognize e-Mail addresses with a dash in the domain name! It says they are invalid. If you do not enter your email address, you cannot purchase a ticket! I have 3 domain names and all three have dashes in the domain name, so none go these email addresses are recognized. I’ve contacted customer support 3 times over the years and the bug remains.

Another bug is that the app forgets your recent trips. Why bother having the feature if it doesn’t work. That’s even worse than not offering the feature.

There is no way to select a Train Line as a favorite. Why not? Most commuters ride the same train line for years. So every time you use the app, you have to tap your way through 8 or 9 screens instead of one or two.

Alerts are hidden in the schedule area. Seriously? Put them on the home screen. And only display alerts for the one train line you ride.

Most infuriating of all, is that the app won’t re-display (cache) any schedules. Every time you want to view your schedule, you have to start at the home screen, tap schedules, tap schedules again because alerts are also a choice (SO STUPID!), then choose among all the train lines (again, NO favorites). If you are traveling inbound on a week day, you are done. But if you are traveling outbound or on a weekend, you STILL have to keep working for it. You have to choose “Outbound” and/or your alternate schedule on an annoying slide up pane, & tap done. But you are not done, because you still have to tap “Redisplay Time”. It’s faster to walk through a crowded South Station and find a paper schedule.

marcmitc about MBTA mTicket