What happened?

First they did an update which wiped out account info in October, requiring you to delete and add the app back in order to access purchased tickets. Now I switched phones and the app will not allow me to log in on my new phone. Keolis customer service is zero help- the only thing they can do is refund tickets. After years of using the app I will have to go back to using paper tickets. Ridiculous!

Gaffs617 about MBTA mTicket, v3.2.5