MBTA mTicket App Reviews

I use this app regularly and rarely run into a problem. Always does what I need it to do, until now. Bought my round trip ticket for the morning without a hitch. Went to check the schedule, and theres a new glitch: it flips to a similar screen from the homepage and throws an error message. Just what I needed in time for my commute. Lets hope it fixes by the morning...

The schedule has to be refreshed from the network anytime you leave the app and come back which requires at least 5 taps and a lot scrolling. Please MBTA, can you cache it locally for an hour or a day?

I have been very happy with this app until I showed up for a train today that doesnt exist. The schedule changed in December 2014. Its May 2015 and the schedule in the app is different than what is posted on the MBTA website.

Poorly designed app, and even worse than the god awful website. I received no receipt for my ticket purchase, and no instructions for times and locations related to it. It would be nice if they hired someone smarter than a third grader to design their apps.

Compared to similar apps Ive used for other cities this is a starter attempt lacking anything really helpful: No schedule search by destination No ability to set favorite journeys No time sensitivity when looking at schedules Resets to home screen on minimizing app Ive not tried the online ticket purchase but as a journey planner for someone that does not know the lines & stops, near useless

Everything else works fine except the app returns to home screen no matter what process you were in the middle of as soon as you lock the screen or change the screen to another app. A simple fix for a big problem.

My main issue with this app is that trying to answer a simple question "Whens the next train to Boston" isnt easy to get an answer to. It involves clicking back and forth through the Schedule and Alert screens, memorizing a bunch of train numbers (eg Train numbers 810, 812, 814 are on a temporary weekday schedule starting last week) and then scrolling through long lists of stations and times to figure it all out. The app epitomizes how out of touch MBTA management is with the basic needs of its passengers.

Why cant I flip between schedules and messenger so that I can plan things with a friend? The app reloads itself and sends me back to the home screen every time! Most other apps dont do this!

Cant add a new credit card because this app has decided for some reason that dashes in an email address are not acceptable...never seen anything as stupid.

I cant stand that it takes you to the home page if you close out of the app. If Im looking at a schedule and I need to open a text, next time I open the app it takes me to the home page instead of staying on the schedule. I wish I didnt have to go through those motions over and over

It doesnt give you real time updates on the schedule. Usually I get to the platform and it then tells me my train is 30-40 minutes late. I wish that every time I closed out of the app and then reopened it, it wouldnt refresh to the home page. If Im looking at the schedule and then close out of the app, then reopen it, I have to go back to the schedule page, click on inbound or outbound and search for the times again.

Got this app for travel with my husband to and from south station and we could not buy multiple round trip tickets. Only multiple one way tickets.

This app is far from intuitive its easier to just buy a ticket

Other commenters have rated the ticket functionality, which I have not yet used. Im frustrated enough by the schedules piece. It does not remember the line you used last. If you choose a different service day or direction, it doesnt update until you tap "redisplay time." That is not how you design an app. Then, to top it off, the app resets to the home screen every time you switch apps. So forget about coordinating your schedule with an email, bus schedule, Amtrak... Final peeve: why is this app named "MBTA" if it has nothing to do with subway or bus?

So, I will give, the app is clunkier than it needs to be, and certain parts of it could use some interface updates. But it is sufficient and works fine. I used the app for two trips into Boston on the commuter rail. I was easily able to select the correct trip, purchase a ticket on my phone, and use said ticket, all without having to fumble with cash on the train. Yes, there are a lot of steps involved to purchase a ticket, even if it is a trip that you have made before. but who cares? It is still saving me time and is more convenient than purchasing on the train. I will definitely be using this app the next time I find myself taking the train. I would recommend this app as it does exactly what its supposed to.

Hands-down the best app I have. Simple, elegant, useful, intuitive.

Always resets to main screen. Its annoying if youre trying to check the schedule. Should have an option to save your lines and an account option to save your tickets. Also the MBTA needs to get on the ball with the service alerts. The alerts are never accurate or timely.

If youre using commuter rail and the subway, this is a very expensive way to buy tickets- it will cost you about $60/mo more

This apps is good but I think it need to be add to passbook or wallet

Ive had this app for 4 minutes and its crashed 7 times. This could use improvement.