MBTA mTicket App Reviews

The app experience is fine except for one major hang-up: the sort order of purchased tickets. These absolutely need to be sorted by expiration date. Currently they appear to be randomly sorted (worst)...

I was able to buy one ticket 2 days ago. Since then, it has crashed every time I try to use it. Dont rely on this app.

So many bugs, app is UNUSABLE.

Dont know why others are having issues and rating so low. Either they are still using flip phones or some decade old phones or actually dont know how to use it. The main purpose of the app is buy tickets and it does exactly that without issues.

Resets to home screen every time the app closes, making it impossible to use it to reference the schedule on the go.

Totally meh app, nothing spectacular but it certainly gets the job done. Plus if youre running late for a train you can just jump on without delaying yourself further, and pay for the ticket once seated. Or get it done way ahead of time. No complaints so far for me

Ive never had any issues purchasing tickets but the app could benefit from more features like the ability to save tickets to your iCloud account so if your phone is lost or stolen, or if you have to restore it, you wont lose your previously purchased tickets. Just let us create a user account to save our tickets to! Also, it would be nice if we could be alerted via push notifications prior to tickets expiring. I didnt realize a couple of my tickets were about to expire until it was too late.

This app does the job of mobile purchasing, but not much else. Viewing schedules is difficult, and the app does not save state. If you close the app, you must navigate all the way back to your desired schedule.

By using this app you will lose your purchased tickets. You will not be given a refund. Your tickets will not migrate if you get a new phone or lose your phone. There is absolutely no benefit to using this app

The app works well, but I dont understand why they have barcodes...the conductors and ticket collectors do not have the scanners. How can you roll out an app for convenience but not give your workers the appropriate tools to use it? Seems kind of pointless and half-assed.

My favorite things about this app are the ease of buying and activating tickets and the fact that, if you lose or reset your iPhone, customer service can restore any purchased unused tickets. I had to do that this morning, and they took care of it within a few hours after my email. I wish it were easier to pull up schedule information, though.

The app certainly makes buying train fare easy, though it has one horrible bug, one annoying bug, and miserable User Experience. I honestly think the developers do not value the customers’ experience and time - or worse - they might even enjoy making customer’s lives difficult. One maddening bug is that the app won’t recognize e-Mail addresses with a dash in the domain name! It says they are invalid. If you do not enter your email address, you cannot purchase a ticket! I have 3 domain names and all three have dashes in the domain name, so none go these email addresses are recognized. I’ve contacted customer support 3 times over the years and the bug remains. Another bug is that the app forgets your recent trips. Why bother having the feature if it doesn’t work. That’s even worse than not offering the feature. There is no way to select a Train Line as a favorite. Why not? Most commuters ride the same train line for years. So every time you use the app, you have to tap your way through 8 or 9 screens instead of one or two. Alerts are hidden in the schedule area. Seriously? Put them on the home screen. And only display alerts for the one train line you ride. Most infuriating of all, is that the app won’t re-display (cache) any schedules. Every time you want to view your schedule, you have to start at the home screen, tap schedules, tap schedules again because alerts are also a choice (SO STUPID!), then choose among all the train lines (again, NO favorites). If you are traveling inbound on a week day, you are done. But if you are traveling outbound or on a weekend, you STILL have to keep working for it. You have to choose “Outbound” and/or your alternate schedule on an annoying slide up pane, & tap done. But you are not done, because you still have to tap “Redisplay Time”. It’s faster to walk through a crowded South Station and find a paper schedule.

I dont usually write app reviews but this app just works. Really a pleasure to use.

Its not perfect and could use more features

Why dont they tell you when your tickets will expire when you checkout? I bought 10 ride pass and only used two. I had no idea the expiration date would be so soon. This seems like a glaring oversight.

The most awful service with the most awful app

App does not work for me. Keeps asking me to reinstall the app before making a purchase. Ive tried everything, delete, reboot, reinstall. Same error message every time. Very frustrating.

This app will let you do the two things that 99% of all users will turn to it for - view commuter rail schedules and buy commuter rail train passes - but it doesnt do either particularly well. Every time you go to another app then come back to MBTA, it puts you back at the home screen. Want to see outbound rather than inbound train times, open a drop down (actually a scroll wheel with only two options), select outbound and then dont forget to hit the re display times button. It serves a very singular purpose and it meets baseline requirements, but the creators would be well served putting some additional effort into fine tuning the UI so its more inline with modern Apple applications